Part One - Initial Contact
[1] - Divinely Vintage sells second-hand curtains and accessories on a 50/50 commission basis on behalf of clients. The process for selling your second-hand curtains with us is quite straightforward. To start we ask you to send us details of the curtains you would like us to sell for you.
Please send us some pictures and details of their condition and measurements and take careful note of item 2 below. Our email address is - newpictures@divinelyvintage.co.uk . This means we will have a proper record of your request. Please also include a contact phone number and your location with your email. This means we can already be thinking about how your curtains might get to us.
[2] - Please note we only accept curtains that have been professionally made and have a drop of minimum 90 ins or 230 cms. We also accept pelmets (but not hard pelmet boards), valances, swags & tails and tie-backs. Please don't worry about the widths as windows/doors come in all manner of shapes and sizes! We do not accept 'ready-made' curtains or eyelet curtains and we cannot accept blinds, tracks and/or poles. The one other stipulation we make is that the curtains must come from a smoke-free home.
[3] - Once we have your email we will ring you to discuss selling your second-hand curtains. Hopefully this will result in an agreement between us for us to sell your curtains on your behalf. Please note we cannot give you valuations until we physically have the curtains in front of us.
Part Two - Getting your second-hand curtains to Divinely Vintage
[4] - If you live in Hertfordshire we will invite you to the Divinely Vintage St Albans Showroom or our storage facility in Hemel Hempstead close to the motorway so we can see the curtains. Alternatively we may be able to pick up from you if we have the time.
[5] - If you live outside our local catchment area we will arrange for the curtains to be picked up by Courier. We will ask you to box the curtains and weigh the box(es) and send us the weight and dimensions (length, width and height in cms) of each box plus details of your full postage address.
[6] -We will contact you to find out which day is best for collection. We then send you the label(s) via email so you can print them out and affix to the box(es). The one thing we cannot advise on is what time of day the boxes will be collected.
[7] - The initial cost of providing the labels will be borne by Divinely Vintage. This cost, which will include the cost of Insurance for the transit of the curtains, will eventually be split 50 /50. We will recover your share of the cost once the first pair of curtains has sold. We will of course tell you the cost of the label(s).
Part Three - Selling your second-hand Curtains
[8] - Once we have your curtains we will measure and examine them and send you a WhatsApp message with the valuation(s). This will be in the form of a valuation range for each pair you have sent us.
[9] We will then get to work selling your curtains at the highest possible price as this benefits us jointly. This will mean photographing the curtains then listing them online and notifying the Divinely Vintage WhatsApp group of the new listing.
[10] - It is just possible that, at this stage, we may have to decline your curtains. This will be because we think they are not in a condition to sell them for a realistic price. This is why it is important for you to be clear about the condition of the curtains when you first make contact with us.
[11] - We keep your curtains for at least six months and we manage to sell the vast percentage of the curtains given to us. However occasionally curtains just don't sell but either way please read and take note of the following link giving details of our SELLING TERMS AND CONDITIONS.
Part Four - Sending you the commission payment(s) for your Curtains
[12] - Once your curtains have sold and been with the customer for at least 14 days, we start to think about your commission payment(s). We will contact you to get your full bank details so we can put them into our payments systems.
[13] - When all payments have been made to you we will confirm that your bank details have been completely deleted.
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