DIVINELY VINTAGE RETURNS POLICY

1.1 – Divinely Vintage Ltd operates a 30 day returns policy on all curtains and accessories bought from the company. 

1.2 – We will accept a return of item(s) bought from  Divinely Vintage Ltd within 30 days of receipt by you of the items. The proviso is that you should contact us within 14 days of receipt of the items. This can be done either by telephone or email. This allows us to inform our client who gave the item(s) to be sold that the item(s) is/are being returned.

1.3 – Items can be returned for any valid reason by you but please bear in mind the refund will not include the original postage cost. The exception to this rule is if the item(s) had a fault which we did not notify you about. In this case we will also refund the postage costs.  

1.4 – If more than 30 days has passed, we can no longer accept a return as the client will have been paid. 

1.5 – The item(s) being returned should be packed securely into the box used by us or another suitable secure box. It is important that item(s) are returned in the same condition as they were received. 

1.6 – Please note that curtains should be returned to our Storage Centre in Hemel Hempstead and not the Showroom Address. The returns address can be found on the Contact Us Page.

1.7 – Please provide Tracking Details of the items being returned by your  courier so we can track progress of said item(s).

Refunds 

1.8 – Once your return has been received and inspected, a refund will be processed to your original method of payment. As an alternative we can refund the money straight to your bank account. If this is your preferred method we will request your full bank details.

Late or missing refunds 

1.9 – Refunds back to your payment card usually take between 5 to 10 working days. If after this period has elapsed you still have not received your refund yet, please email us at susieb@divinelyvintage.co.uk